Privacy Policy

Last updated: 4 October 2026

1. Who we are

Shipmunk Logistics Pte. Ltd. ("we", "us", "our") is a freight forwarding and package shipping company registered in the Republic of Singapore, registration number 202200037K. Our registered office is at 71 Ubi Road 1, #06-46, Singapore 408732. This policy explains how we handle personal information when you use our website, our tracking portal, and our shipping and fulfilment services.

2. Information we collect

We collect information you give us and information generated when you use our services:

• Contact details: your name, phone number, and address, so we can arrange collection and delivery.
• Shipment details: sender and recipient names and addresses, parcel contents descriptions, declared value, weight, and dimensions.
• Account details: login credentials and the warehouse address assigned to you.
• Payment information: billing details and transaction records. Card numbers are handled by our payment processors and are not stored on our systems.
• Communications: the content of messages you send us, and notes from support conversations.
• Technical data: IP address, browser type, and pages visited, collected through standard server logs and cookies.

3. How we use your information

• To provide the services you have asked for, including collection, consolidation, shipping, and delivery.
• To produce customs documentation and comply with export and import requirements.
• To provide tracking updates and respond to your enquiries.
• To invoice you and process payments.
• To meet legal, tax, and regulatory obligations.
• To improve our services and understand how our website is used.

4. Who we share it with

We share information only where it is needed to deliver your shipment or where the law requires it:

• Carriers and postal operators: the courier or postal service handling your shipment needs the recipient's name, address, and contact number to complete delivery. We route shipments through a mix of carriers depending on the service class chosen.
• Customs and border authorities: where a shipment crosses a border, we are required to submit declared information.
• Payment processors: to take payment and manage refunds.
• Service providers: companies that support our operations, such as IT and hosting providers, under contracts that require them to protect your data.

We do not sell your personal information.

5. International transfers

Because shipping is international, your information may be transferred to and processed in countries other than the one you are in. Where we transfer personal data across borders, we take steps to ensure it receives an appropriate level of protection.

6. How long we keep it

We keep shipment and transaction records for as long as needed to provide our services and to meet our legal, accounting, and customs obligations. When information is no longer needed, we delete or anonymise it.

7. Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we no longer need to keep.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email our Data Protection Officer at dpo@shipmunk.sg or call us on +65 3129 5100. We may need to verify your identity before we act on a request.

8. Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. You can control cookies through your browser settings. Disabling them may affect how parts of the site work.

9. Security

We use technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data and review our practices regularly.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. Continued use of our services after an update means you accept the revised policy.

12. Contact us

For any question about this policy or your personal information, contact our Data Protection Officer:

• Data Protection Officer: dpo@shipmunk.sg
• Phone: +65 3129 5100
• Shipmunk Logistics Pte. Ltd., 71 Ubi Road 1, #06-46, Singapore 408732
• Business hours: Mon, Wed & Fri, 10am – 6pm SGT